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Terms and Conditions

Welcome to Mudraboxx. By using our website @www.mudraboxx.com, you agree to comply with and be legally bound by the following Terms & Conditions. Please read these carefully before using our services.

Terms of Use

  • The website is owned by SAWALSHA LEASING AND FINANCE PRIVATE LIMITED, a company that is incorporated under the provisions of the Companies Act, 2013, bearing corporate identity number (CIN) U74899DL1994PTC057431.
  • By accessing and using our website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions in full. If you have any disagreement regarding any term or condition, we shall advise you not to use our services.

Eligibility

  • The user must be 18 years old and must be competent to enter into a contract under the Indian Contract Act, of 1872. Minor or undischarged insolvents are not eligible to use this website.
  • If the user is a minor then the website can cease any membership or refuse to provide access to the website.
  • The user must be a human being. No use of ‘bots’ or other automated tools is permitted under this agreement.
  • Users must maintain a savings or current bank account in India, denominated in Indian rupees.
  • Users must have a PAN number allotted by the Income Tax Department of India.
  • By accepting these terms, you now acknowledge the risks involved in lending or borrowing through the website.

Registration

  • To access certain features and sections of our website, the user needs to register with the website with accurate, complete, and current information.
  • Accessing the website as a guest may lead to restricted sections that are only allowed for registered users.
  • All registered users must complete the mandatory KYC (Know Your Customer) process as per regulatory requirements. Failure to provide valid documents may result in suspension of services.
  • We reserve the right to refuse, suspend, or cancel user registration without prior notice if it violates our policies, involves fraudulent activities, or breaches applicable laws. We may also suspend or permanently terminate any user's account for misuse, illegal activity, or non-compliance with the Terms & Conditions, Privacy Policy, or applicable regulations.
  • No fee is charged for registration.

Use of Website

  • You must be logged into your Mudraboxx account to borrow via the website.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
  • Notify us immediately if you suspect any unauthorized access or breach of security.
  • By accepting the Terms of Use, Website Users confirm that they have received, read, and agreed to the Loan Agreement to be executed between the Borrower and the Lender, without any objections.
  • All content on this website is the property of Mudraboxx and protected by copyright and intellectual property laws. Unauthorized copying, reproduction, distribution, or commercial use of any material is strictly prohibited and may lead to legal action.
  • The website can remove any user violating the terms without any notice.

Terms & Conditions for Lending

  • Lenders will have the option to select from multiple borrowers available on the website.
  • The Lender agrees to sanction the initial loan within 30 (Thirty) days of the user's registration on the website.
  • By using RTGS/NEFT, the registered lender will transfer the lending amount to the Escrow Account after selecting the borrower.
  • The Lending Amount will be reflected in the User’s Mudraboxx Account within 4–6 hours after confirmation of transfer to the Escrow Account. Transactions beyond RTGS/NEFT operational hours or on holidays will be actioned on the following working day.
  • The lending amount will be credited to the selected borrower’s Mudraboxx account.
  • The loan agreement will be signed by The Lender and The Borrower.
  • Fees, including a facilitation fee, may be charged by the website, applicable solely when the Lender receives EMIs. Any revisions to these fees will be communicated by Mudraboxx through email, SMS, or app notifications.

Terms & Conditions for Borrowing

  • A Borrower may apply for a loan by submitting a loan request via the website in which he/she must provide their bank details for repayment purposes.
  • The borrower agrees to accept any loan amount offered and must provide essential additional information.
  • By using our services, the user authorizes us to access their credit information from any authorized Credit Information Bureau in India to evaluate their creditworthiness.
  • This confirmation must be given by the user prior to the loan application – ‘I hereby provide my unreserved consent and authorize SAWALSHA LEASING AND FINANCE PRIVATE LIMITED, along with its service provider, to access my personal information for the purpose of obtaining my Credit Information Report and Credit Score from Credit Information Company.’
  • Mudraboxx, at its discretion and based on the Borrower’s credentials, may require the Borrower to nominate a co-applicant or guarantor before releasing the loan. If the Borrower is unable to comply, Mudraboxx holds the right to refuse the loan request.
  • After completion of the required documentation and fulfillment of disbursement criteria, subject to the Company’s sole discretion, the loan amount will be deposited into the Borrower’s account. The platform uses a rounding-down method for clarity and user convenience.
  • For example, if the final disbursement amount after all charges and fees totals Rs. 8096.23, then the final disbursement amount will be Rs. 8096, with the remaining 0.23 adjusted to the platform.

Payment Settlement

  • All amounts received from the Borrower, including overdue charges, penalties, or any applicable fees, shall be held in the Escrow Account and reflected as a credit in the Lender’s Mudraboxx Account, accessible upon logging in.
  • The Lender will get the repayment within 3 days of receiving EMI from the borrower.
  • The lender will be notified when the amount is credited in his/her Mudraboxx account. He/She can withdraw funds from the Mudraboxx account to their bank account and the lender will not get any interest on the money in their Mudraboxx account.
  • The repayment by the borrower must be rounded up to the nearest whole number. For example – if the amount is 7829.4, then the borrower shall pay 7830.
  • While crediting the lender’s account, the amount will be rounded off to two decimals. For example – if the amount is 630.6359, then the amount credited to the lender’s account will be 630.63 and the rest of 0.0059 will be adjusted to the platform.

Loan Administration

  • Interest will start accumulating for the Lender after five days from the date of their investment or from the loan disbursement date, whichever is earlier.
  • The borrowers who want to settle their loan in advance can do so by kindly emailing us at [email protected].
  • Should the Borrower prepay after making three or more EMI payments, they shall be obligated to pay the unpaid principal and accrued interest up to that date. If prepayment occurs before three EMIs are paid, the Borrower will be charged the principal and interest equal to three EMIs.
  • If the borrower is not able to make repayment, he/she must reach out to the company as soon as possible by emailing [email protected].
  • In this case, the borrower’s account will be transferred to the Default category, and a word will be sent to the Credit Information Bureau about the borrower’s default in repayment.
  • The borrower’s account will be transferred to the Default category if they fail to pay the EMI for three consecutive months or if any special circumstance arises.
  • If the borrower wants to change the repayment date, which may be done only under specific situations, the borrower must email the company at [email protected]. It can be changed only once in six months, and Mudraboxx may also decline the request if the situation is not deemed specific. Also, applicable charges will be applied.

Closing your Mudraboxx Account

  • Once all your repayments are done, you may close your Mudraboxx account by sending us an email at [email protected].
  • We may suspend or permanently terminate any user’s account for misuse, illegal activity, or non-compliance with the Terms & Conditions, Privacy Policy, or applicable regulations.
  • Upon termination of your registration, access to your Mudraboxx Account will be revoked. However, this does not release you from your responsibility to repay any borrowed amounts or to receive EMIs for funds you have lent under any Loan Agreement.

Privacy and Data Protection

  • While we acknowledge your concerns about unsolicited communication, please note that we are obligated to send you important notifications. These may reach you via email, postal mail, phone, or SMS and cover key updates regarding your loan or investment journey.
  • Upon registering with Mudraboxx, you have the option to opt in for occasional updates. These communications may inform you about new features on the Lending Platform, request your feedback on our services, and introduce offerings you haven’t explored yet.
  • If you wish to stop receiving these updates, you can adjust your preferences in the 'My Contact Preferences' section after logging into your Mudraboxx Account or email us at [email protected].

Use of Content

    The User, while interacting with the website, specifically agrees not to share, broadcast, upload, revise, release, forward, modify, or distribute any information or material that:

    • Is unlawful, harmful, defamatory, harassing, abusive, obscene, vulgar, or offensive in nature.
    • Violates the privacy rights, intellectual property rights, or proprietary rights of any individual, organization, or legal entity.
    • Impersonates any person, institution, or entity, or falsely claims an affiliation with any individual, company, or financial institution.
    • Has any misleading, false, inaccurate, or fraudulent information, including forged financial documents or identification details.
    • Contains viruses, malware, spyware, ransomware, corrupted files, or any other software or code intended to disrupt, damage, or limit the performance of the website or any related systems.
    • Promotes, encourages, or participates in any unlawful, illegal, fraudulent, or harmful activities, including unauthorized financial transactions.
    • Attempts to gain unauthorized access to any part of the website, user accounts, servers, databases, or networks connected to the website through hacking, password mining, or any other illegitimate means.
    • Collects, harvests, or attempts to collect personal or financial information of other users without their knowledge and explicit consent.
    • Shares, broadcasts, or uploads unsolicited or unauthorized advertising, promotional material, spam, phishing content, junk mail, chain letters, or any other form of solicitation.
    • Posts or disseminates any material containing threats, hate speech, discriminatory content, or content intended to incite violence, religious hatred, or communal disharmony.
    • Shares or distributes any sexually explicit, obscene, pornographic, or otherwise indecent content on or through the website.
    • Copies, reproduces, modifies, distributes, publishes, displays, transmits, or sells any content, design, logo, trademark, or intellectual property of the website without prior written consent from Mudraboxx.
    • Uses the website or its services for any purpose that violates local, national, or international laws, rules, regulations, or codes of conduct.
    • Uploads or circulates any content intended to mislead, misinform, or create panic among other users, including fake financial offers or schemes.
    • Shares or transmits any offensive, disrespectful, or abusive material targeting individuals, groups, communities, or public figures.
    • Engages in any activity that may damage, impair, overload, or disrupt the website’s infrastructure, services, or servers, including through denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.

Intellectual Property Rights

  • All content displayed on this website — including but not limited to text, images, logos, icons, graphics, designs, software, documents, and other materials — is the sole property of Mudraboxx or its licensed partners. These are legally protected under applicable copyright, trademark, and intellectual property laws.
  • Users are strictly prohibited from copying, downloading, reproducing, modifying, publishing, displaying, transmitting, selling, or distributing any part of the website’s content without obtaining prior written permission from Mudraboxx. This applies to both commercial and personal use.
  • The name, brand logo, trademarks, service marks, and other proprietary identifiers of Mudraboxx cannot be used, copied, or displayed in any manner for promotional, commercial, or public purposes without explicit, written authorization.
  • Any financial calculators, online forms, applications, and tools provided on the website are proprietary software solutions. Unauthorized copying, reverse engineering, or distribution of these digital services is strictly forbidden.
  • Any unauthorized use, copying, or misuse of the website’s intellectual property will be treated as a legal violation and may result in civil, criminal, or administrative action as per applicable laws, including claims for damages and penalties.

Indemnity

  • By using this website and availing of the services provided by Mudraboxx, the user agrees to fully indemnify, defend, and hold harmless Mudraboxx, its directors, officers, employees, agents, affiliates, service providers, and partners from and against any and all claims, liabilities, losses, damages, costs, expenses, and legal fees arising out of or related to:
    • Any violation of these Terms & Conditions or other policies by the user.
    • Any unlawful, harmful, defamatory, fraudulent, or unauthorized use of the website or services by the user.
    • Any breach of applicable laws, regulations, or third-party rights, including intellectual property rights, by the user.
    • Any act of negligence, misrepresentation, or misconduct by the user while accessing or using the website.
    • Any transmission of viruses, malware, or harmful code caused by the user’s device or actions.
    • Any financial or data-related losses suffered by the institution or third parties as a result of the user’s unauthorized or illegal activities.
  • This indemnity obligation remains valid even after termination, suspension, or discontinuation of the user’s access to the website or services.

Report Abuse

  • At Mudraboxx, we are committed to providing a safe, secure, and lawful online environment for all users. If you encounter any content or activity on our website that you believe is objectionable, illegal, abusive, misleading, fraudulent, infringes intellectual property rights, violates privacy, or breaches these Terms & Conditions, you are encouraged to report it to us immediately.
  • Reports can be submitted via email at [email protected] or through our dedicated grievance redressal form available on the website. All valid reports will be acknowledged and reviewed promptly. If, upon investigation, the reported content or activity is found to violate our policies or legal guidelines, we will take appropriate action — including removal of the content, suspension of the offending account, or reporting to law enforcement agencies if required.
  • Please note that while we are not responsible for the content hosted on third-party websites linked from our platform, we will investigate any misuse of our brand, name, or resources reported to us and take necessary corrective measures.
  • We encourage all users to help us maintain a safe and trusted online space by reporting any abuse or suspicious activity they encounter.

Feedbacks

  • At Mudraboxx, we value and welcome feedback from our customers and website users as it helps us continuously improve our services, enhance our digital platforms, and better understand our client’s needs. We encourage users to share their comments, suggestions, concerns, and experiences related to our financial services, website functionality, and customer support.
  • Feedback can be submitted through various channels, including our official email at [email protected], via the feedback form on our website, through our helpline number, or by visiting any of our branches. All feedback is reviewed carefully and, where appropriate, will be forwarded to the concerned department for necessary action or service improvement.
  • While we strive to respond to constructive feedback and complaints promptly, please note that unsolicited suggestions, product ideas, or proposals will be treated as non-confidential and may be used internally without any obligation for compensation, acknowledgment, or acceptance.
  • We sincerely appreciate your input and remain committed to creating a transparent, safe, and customer-friendly environment.

Resolution of Disputes

  • If any dispute, controversy, or claim arises in connection with these Terms of Use, including their interpretation, validity, or enforcement, both parties agree to attempt to resolve the matter through mutual discussion and negotiation in good faith. Such efforts shall continue for a minimum period of fifteen (15) calendar days from the date one party formally notifies the other in writing of the existence of such a dispute. If no amicable resolution is reached within this period, either party may issue a written notice declaring the settlement efforts unsuccessful.
  • Should these amicable efforts fail, the matter shall be referred to arbitration, with a sole arbitrator to be appointed by the website. The arbitration proceedings shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, and any subsequent amendments thereto.
  • The seat and venue of arbitration shall be Mumbai, and the proceedings shall be carried out in the English language. The arbitrator’s decision shall be final, conclusive, and binding upon both parties.

General Provisions

  • Notice: All notices and official communications shall be sent via email to [email protected]. Notices will be deemed received upon successful delivery of email. Users are responsible for keeping their contact details accurate and updated at all times.
  • Severability: If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the rest of the agreement. The remaining provisions shall continue to remain valid, enforceable, and in full effect, without being affected in any way.
  • Assignment: Users may not transfer or assign their rights or obligations under these Terms & Conditions without written consent from Mudraboxx. The institution, however, may assign its rights and obligations to any affiliate or third party without prior notice.
  • Waiver: Failure by Mudraboxx to enforce any right, provision, or remedy under these Terms & Conditions shall not be considered a waiver of that right. No waiver of any breach or default shall be deemed a waiver of any subsequent breach, and all rights and remedies shall remain fully enforceable at all times.
  • Force Majeure: Mudraboxx shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control. This includes events such as natural disasters, war, strikes, riots, government restrictions, power failures, technical breakdowns, or acts of God. Obligations affected by such events will be suspended for the duration of the disruption.